FAQ
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Should there be any unforeseeable delays we will communicate that to you.
Can I change my order?
Unfortunately once your order has been processed no changes can be made.
Where do you ship?
We currently ship within the United-States, Canada, United Kingdom, and Australia
For shipping to other countries, please reach out to our support at help@inner-me.com
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process to process the order. Standard delivery is 2-5 business days.
Do you accept returns and exchanges?
We do accept returns and exchanges in respect to the following conditions and with Covid-19 in mind:
- The item must have been sold on our online store
- The item shouldn't have been opened in any way
- The return or exchange request is made within 14 days of delivery
- The return or exchange is made within 14 days of the return request
To ask for a return, please contact our support at help@inner-me.com.
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal.
You can chose these payment methods at checkout.
What is CPSIA?
It stands for Consumer Product Safety Improvement Act.
It ensures that proper safety protocols have been taken on youth clothing. For further information please visit the CPSC site.